1stDibs Vetted Partner - LegitGrails Certified In-House Authenticators - Worldwide Shipping
RETURNS: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, original tags and papers.
SELF-RETUNRS: you can SELF-RETURN by logging into your account here or can contact us at clients@style-chngr.com for assistance.
RETURN ADDRESS: STYLE-CHNGR, 7-8 Stratford Place,W1C 1AY, London, United Kingdom
REFUNDS: If your return is accepted, refunds is issued within 14 days from return received. You can always contact us for any return question at clients@style-chngr.com.
EXPEPTIONS / NON-REFUNDABLE ITEMS: Unfortunately, we cannot accept returns on final sale items or gift cards.
EXCHANGES: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
STORE CREDIT: We are happy to offer store credit
European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Images and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that all orders' condition are photographed upon dispatch.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at clients@style-chngr.com.
